Who we are
This privacy policy explains how Diploma Offers (“we”, “us”) collects, uses and protects personal information when you use our website at diplomaoffers.com and order our products.
Information we collect
- Order information: your name, billing and shipping address, email address, phone number and payment details needed to process your order.
- Document details: information you enter when personalising your diploma, transcript, certificate or degree, such as your name, school or institution, dates and other details you ask us to print.
- Account information: if you create an account, your username, email address and order history.
- Communication: messages you send through our contact, sample request and quote request forms.
- Technical data: IP address, browser type, device information and pages visited, collected automatically for security and to improve our website.
How we use your information
- To process, produce, ship and support your orders.
- To send order updates and confirmations by email.
- To respond to your questions and requests.
- To improve our products, website and customer service.
- To prevent fraud and keep our website secure.
- To comply with legal obligations.
Legal bases for processing
We process personal information on the following legal bases: performance of a contract (to provide and deliver what you order), legitimate interests (to improve our service and secure our website), consent (where you have agreed, for example to receive marketing), and legal obligation.
Cookies and similar technologies
Our website uses cookies and similar technologies to keep items in your shopping cart, remember your preferences, understand how the site is used and power our analytics. You can control or disable cookies in your browser settings; however some parts of the site (such as the cart and checkout) may not work correctly without them.
Sharing your information
We do not sell your personal information. We only share data with trusted service providers who help us run the website and fulfil orders — for example payment processors, printing and shipping partners, and analytics providers — and only to the extent needed to provide those services. Where required by law, we may share information with authorities.
Payment security
Payments are processed by our payment providers using industry-standard encryption. We do not store full card numbers. Cryptocurrency payments are sent directly from your wallet to the address shown at checkout.
Data retention
We keep order records for as long as needed to provide our service, comply with tax and accounting rules, and resolve disputes. We review our records periodically and delete what is no longer needed.
Your rights
Depending on your location, you may have the right to access, correct, delete, restrict or object to the processing of your personal information, and to request a copy of the data we hold about you. To exercise any of these rights, contact us using the details below.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this privacy policy from time to time. The current version will always be published on this page with the date it was last updated.
Contact us
If you have questions about this privacy policy or your personal data, contact us at support@diplomaoffers.com or by live chat.